services at cobram community house

Information about the services available at Cobram Community house can be accessed below.

We also provide an Agency Service for

  • At Cobram Community House we can help you to connect with Centrelink, Medicare and other government programs and services.

    OPEN Monday – Friday

    Mornings: 10.00am – 12.30pm

    Afternoons 1.00pm – 3.00pm.

    • We are an Australian Government Services Australia agent.
    • We have free self service facilities to help you conduct your business with Services Australia.
    • Using our computers, you can log in to your myGov account and get things done on the spot.
    • If you don’t have a myGov account, our Agent staff will help you to set one up.
    • There are phones for you to access phone self service or speak to a Services Australia service officer.
    • If you’d rather use your mobile phone or tablet, there is free Wi-Fi available 24/7. You don’t need a password so you can get online straight away.
    • You can also use the Wi-Fi to download and install the Express Plus mobile apps.
    • The Agent staff can help you set up your digital services if you’re not sure what to do.

    So next time you need to do some Services Australia business, drop in to Cobram Community House at 43-45 Punt Road Cobram.

    Please note that our staff are not Services Australia staff. We cannot:

    • access your records
    • make decisions about payments
    • give you advice
    • complete claims on your behalf.

    Click for more information about Services Australia


  • Tax help

    Tax help available at Cobram Community House from August to October each year.

    Appointments can longer be made as the program has closed now for 2023.


    NOTE: Each person using this service MUST have a MyGov account and we can help you create one before your appointment.

    If you want free help filling out your tax return and you are on a low income, our trained Tax Help volunteers may be able to help you.
    Tax Help is a network of community volunteers who provide a free and confidential service to help people complete their tax returns at tax time. They can also give you advice on how to complete your tax return next time.

    These volunteers are people from within the community who give up their time each year. They are not ATO staff.

    Tax can be complex so our volunteers are only able to help with fairly straightforward tax returns. They can help identify and record income received through:

    pensions
    salary or wages
    dividends
    managed funds
    interest
    Australian government benefits and allowances, such as unemployment and sickness benefits.


    Am I eligible for Tax Help?
    You are eligible for Tax Help in if your income is around $60,000 or less for the income year and you did NOT:

    work as a contractor, for example a contract cleaner or taxi driver
    run a business, including as a sole trader
    have partnership or trust matters
    sell shares or an investment property
    own a rental property
    have capital gains tax (CGT)
    receive royalties
    receive distributions from a trust, other than a managed fund
    receive foreign income, other than a foreign pension or annuity.
    What can volunteers help me with?
    Volunteers can help you lodge your tax return online with myTax or claim a refund of franking credits.

    If our volunteers work out that you don’t need to lodge a tax return, they can help you complete a non-lodgment advice.

    Volunteers are unable to help you with amendments.

    Remember to bring these to your appointment:

    your myGov user ID and password
    your bank account details (BSB and account number)
    your tax file number
    an original or amended notice of assessment from any one of the last five years (the assessment needs to have been issued before 31 May this year)
    income statements from all sources
    all your receipts for gifts, donations and work-related expenses
    details of any child support payments made
    details of any losses on investments in shares and rental properties (net investment losses).
    If you had a spouse (married or de-facto) at any time during the financial year, you also need to bring details of their taxable income or a reasonable estimate.


    Book an appointment by calling us on 5872 2224 or enquire at reception.